Refund Policy

Basic Guarantees

Refund Guarantee

If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment. 

We will not refund lingerie and swimwear due to hygiene reasons so please ensure you select carefully. 

On Time Delivery Guarantee

We want to ensure that your purchase will ship and arrive on time, therefore we provide a guarantee that products will be delivered by a set date.  At this time deliveries are within the timeframe of the product production of up to 24 days from placement of order and ship from our suppliers.  We know the products we sell are worth the wait so please be patient and wait for the good stuff to come. 

How Does Basic Buyer Protection Work?

  1. Contact

Open communication with the Brandnewer via the email address:  to discuss with our customer service team your concerns. 

  1. Open a dispute

We will open a dispute on your behalf and manage the refund process accordingly.  

Advanced Guarantee

Extra Warranty

Some products such as electrical items will sometime offer 2 year guarantees and this will be visible on the products in question.  If not the basic buyer protection is available.