FAQ's

Do I get a discount when I subscribe to your site?

We believe in our goods and services so by subscribing to our newsletter we will provide you with a welcome discount code to obtain a 20% off discount valid within 14 days of signing up.  This will also ensure you will be the first to know when we do have specials on our site but be reassured we bring you the best price and products. Sometimes we will email out promotional sales for our VIP customers.  

How do I make purchase?

Shopping at thebrandnewer.com is easy:

  • Use the CLOTHING, BAGS, MAKEUP and ACCESSORIES, etc… links.
  • Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page.
  • Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page.

Click on 'PROCEED TO CHECKOUT' to complete your order.

Is my personal information kept private?

Please be reassured that we take data protection seriously, and your information will only be shared with third parties if they abide by our applicable data protection legislation. For more information, please read our privacy policy.

What payment methods do www.thebrandnewer.com accept & is it safe to use my credit card online?

We accept Visa, MasterCard, American Express,. All payments are processed through a secure checkout system provided CyberSource (Secure Payment Gateaway). First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

What countries does www.thebrandnewer.com ship to?

We ship worldwide

Can I ship to multiple addresses?

Definitely but make sure you enter preferred shipping address whenever you place an order with us.

How long does delivery take, and what are the charges?

Delivery time frame is between 10-25 working days because it takes time for the good stuff to be made and arrive. 

Can I choose the currency I pay in?

You are currently viewing the INTERNATIONAL version of our website. Moreover you can’t chose your currency so all your orders will be charged in US Dollars

How do I contact customer service?

Contact us on the below or via our Instagram, twitter or Pinterest accounts 24/7.

Email: info@brandnewer.com.au

Instagram: @thebrandnewer

Twitter: @thebrandnewer

Pinterest: @thebrandnewer

Facebook: @thebrandnewer